Philip Crosby - Reflections on Quality

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Quality has to be caused, not controlled.

Selecting the right person for the right job is the largest part of coaching.

Successful people breed success.

You have to lead people gently toward what they already know is right.

Change should be a friend. It should happen by plan, not by accident.

Quality has to be caused, not controlled.

In a true zero-defects approach, there are no unimportant items.

You have to lead people gently toward what they already know is right.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

Just being honest is not enough. The essential ingredient is executive integrity.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Eliminating what is not wanted or needed is profitable in itself.

The great discoveries are usually obvious.

Being convinced one knows the whole story is the surest way to fail.

We can spend our whole lives underachieving.

Slowness to change usually means fear of the new.

- Philip Crosby - Reflections on Quality