Peter Drucker

Management is doing things right; leadership is doing the right things.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

So much of what we call management consists in making it difficult for people to work.

Plans are only good intentions unless they immediately degenerate into hard work.

Unless commitment is made, there are only promises and hopes... but no plans.

In all recorded history there has not been one economist who has had to worry about where the next meal would come from.

The computer is a moron.

There is nothing so useless as doing efficiently that which should not be done at all.

- Peter Drucker